Delivery Policy – Shipping & Handling

Where We Deliver & The Acceptance Process

All delivery indications or completion dates are estimated and are dependent in part upon prompt receipt of all necessary information to service an order. Brita Bathrooms Pvt. Ltd. reserves the right to allocate, at its sole discretion, inventories, production, and services when such allocation becomes necessary. In no event will Brita Bathrooms be liable for any premium transportation, re-procurement, or other costs or losses incurred by the buyer as a result of Brita Bathrooms’ failure to deliver products in accordance with indicated delivery/performance schedules.

If goods are ordered on the weekend or on a bank holiday, the order will be processed on the next working day, and delivery dates will vary accordingly. If a delivery is scheduled over the Christmas or New Year period, the delivery period may be extended to a later date. While we strive to deliver all goods on time, delays beyond our control may occur.

For large orders, please ensure someone is available to assist the driver in moving the goods from the delivery van to your premises. Our pallet couriers only provide one driver to deliver your order and are not insured or obligated to assist in carrying your goods into or onto your property. The extent of their contract is to wheel your pallet onto your driveway or path, not to physically move them into your garage or property. Deliveries are made to the nearest hard road point, and we are only insured and required to deliver the goods to your delivery address only (not multiple addresses) and not to bring them into a property or install them. For large orders, a pallet will invariably be used to transport your goods; this pallet is your responsibility to dispose of as necessary. It is not the delivery driver’s responsibility to take this away.

We endeavor to deliver most products within 10 days; however, some items may take longer due to fluctuating stock levels from our suppliers/manufacturers. All delivery dates given are provisional. While we strive to always deliver on a pre-organized, mutually agreeable day, situations beyond our control may arise. We will try to notify you of any potential problems with deliveries or times, but it is not always possible. We are not bound by any delivery day/dates that either we or our subcontracted couriers have organized. If the delivery has not taken place through no fault of your own, we will arrange another suitable date at our mutual convenience. We shall not be liable for any loss arising from delay in delivery or non-delivery.

Before signing for goods, please ensure that all products have been carefully inspected for any courier damage. For pallet deliveries, please check all goods carefully, and in the unlikely event of damage, please return the damaged goods to the driver and take receipt of the undamaged items. If any item is damaged, please let us know and do not sign the collection sheet. Instead, note the damage or uninspected goods.

Tradesmen should not be booked until goods are received and checked thoroughly. We cannot accept liability or third-party costs incurred as a result of any delays in dispatch. Please allow a suitable timescale before your plumber/installer starts work to ensure that in the unlikely event of any damages, there is sufficient time to replace said goods.

All delivery charges are clearly displayed at the basket stage of your order. These carriage charges are based on standard UK Mainland deliveries using our economy delivery schedule. In most instances, delivery timescales can be improved, but these may be subject to a carriage surcharge. The following areas/locations may be subject to a carriage surcharge: Non-UK Mainland (e.g., Isle of Man, Isle of Wight, Shetland Islands, etc.). Please contact us for full details and a price will be provided on application. You will be notified prior to delivery if your order incurs a postal surcharge.

Goods can only be delivered to the customer’s address (they cannot be left with a neighbor) and must be checked and signed for. If the delivery is to a communal building, such as a block of flats, please note that the driver may require help unloading. The carrier may also ask to see identification before leaving the goods to protect against credit card fraud.

We advise against booking trades for installations until the goods have arrived and been checked for correctness, damage, or shortages. Delivery dates are estimated, and no liability can be accepted for costs caused by late deliveries or for any other reason. However, delivery times do vary according to the manufacturer. If you would like to clarify the approximate lead time for any products, please contact us for more details.

Delivery Charges

In the UK Mainland, Brita Bathrooms Pvt. Ltd. strives to deliver goods free of cost; however, charges may apply to other areas, which customers should inquire about before purchasing products. We make every effort to keep our delivery charges as low as possible and attempt to deliver goods as soon as they become available. Our charges depend solely on the financial cost of the order. Delivery dates and times depend on the availability of stock (normally 7–10 working days), manufacturers, and the size of the goods. Smaller items may be delivered directly from the manufacturer/supplier (normally within 5 working days), but our customer advisors will provide all relevant details. Details of the delivery schedule will be forwarded to your designated order email address, and all amendments will be disclosed to the same email address.

Shipping & Handling Charges for UK Zonal Surcharges:

Zonal surcharging applies for the following postcodes:

  • Zone 2: The Highlands and Islands of Scotland – postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, AB31, AB33-38, AB45, AB52-56, FK17-21.
  • Zone 3: Northern Ireland, Isle of Man, and Isles of Scilly – postcodes BT, IM, TR21-25.

Please note that we classify the Channel Islands as an international destination.

Redelivery of Parcels

If no one is available to take delivery of a parcel when we attempt to deliver the goods, there will be additional charges for redelivery. Charges will depend on the cost of redelivering items to the same address, which may vary due to location, cost of fuel, size, and handling requirements. These charges are subject to regular changes. To keep the cost of your parcel service as reasonable as possible, we have outlined a number of infrequent and ad hoc surcharges. These are applied only when appropriate and are in addition to the normal parcel price.

For any inquiries or further information, please contact us.