Terms & Conditions
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. WE DRAW YOUR ATTENTION TO YOUR RIGHTS OF RETURN AND CANCELLATION IN CLAUSE 8 AND THE LIMITS TO OUR LIABILITY IN CLAUSE 9.
Definitions:
- Condition: The standard terms and conditions of sale set out below, including any special terms and conditions agreed in writing by us.
- Contract: Any contract for Goods made between you and Brita Bathrooms Ltd.
- Goods: The packaged products or services we supply in accordance with these Conditions.
- We or Us: Brita Bathrooms Ltd (Company No. ), Unit C, Bentley Street, Blackburn BB1 3JT..
- You: The customer seeking to purchase the Goods from us, construed accordingly.
- Documentation: All documents such as delivery notes, invoices, financial information, etc., provided by Brita Bathrooms.
1. Our Contract
1.1 These Terms and Conditions govern the supply of goods sold by Brita Bathrooms to the customer.
1.2 All orders placed by you and purchases of goods from us (whether in-store, by telephone, via our website, or by other means we permit) are on the basis of these Terms and Conditions and are subject to acceptance by us either (i) by delivery of the goods to you; or (ii) by providing the goods you have purchased to you at the trade counter, at which point a legally binding contract is constituted between you and us.
1.3 The processing of your payment and acknowledgment of your order (including sending you an email confirming your order is being processed) does not constitute legal acceptance of your order.
2. Ordering
2.1 On our website, you may place an order to purchase a product advertised for sale by following the onscreen prompts after clicking on the item you wish to purchase. You will have an opportunity to check and correct any input errors in your order up until the point at which you place your order by clicking the “Place order and pay” button on the checkout page.
2.2 All orders placed by you and purchases of goods by you from us are subject to acceptance by us (as described in clause 1.2). We may choose not to accept your order or purchase for any reason and will not be liable to you or to anyone else in those circumstances.
2.3 Where we accept your order, we have a legal duty to supply goods that are in conformity with these Terms and Conditions.
3. Price & Payment
3.1 We reserve the right to change or withdraw prices for the products or services we offer for sale without prior notice. If we increase the price for any product or service, the price in effect prior to the increase will apply to orders received prior to the effective date of the increase and shipped within a period of 30 days after the effective date of the increase.
3.2 The price payable for the goods you order or purchase is as set out in-store and on our website at the time you submit your order plus delivery charges will be advised to you. All prices include the current applicable VAT rate unless otherwise stated.
3.3 Occasionally, we advertise goods at a promotional price; you must quote the relevant promotion code, otherwise, you may be charged the full price.
3.4 Occasionally, an error may occur and goods may be either incorrectly priced or described, in which case we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time. We will either cancel your order and refund the price you have paid or use reasonable endeavors to contact you and ask you whether you wish to continue with the order at the correct price or description. If we are unable to contact you or you do not wish to continue with the order at the correct price or description, we will cancel your order and refund the price you have paid.
3.5 We must receive payment for the whole price of the goods you order and purchase, and any applicable charges for delivery, before your order can be processed unless we have agreed otherwise in advance in writing.
3.6 For website orders, payment can be made by most major credit or debit cards or PayPal, by completing the relevant details on the checkout page.
3.7 By using a credit/debit card to pay for your order or purchase, you confirm that the card being used is yours or that you are authorized to use it. By using PayPal, you confirm that the PayPal account being used is yours.
3.8 All credit/debit card holders are subject to validation checks and authorization by the card issuer. All PayPal payments are subject to authorization by PayPal. If the issuer of the card or PayPal refuses to authorize payment we will not accept your order or purchase, we will not be obliged to inform you of the reason for the refusal, and we will not be liable for the item not being delivered or provided to you. We are not responsible for the card issuer or bank charging the holder of the card as a result of our processing of your credit/debit card payment in accordance with your order or purchase or if PayPal charges you for making the order.
3.9 We recommend that you do not communicate your payment card details or PayPal details and password to anyone, including us, by email. Subject to clause 9.5, we cannot be responsible for any losses you may incur in transmitting information to us by internet link or by email. Any such loss shall be entirely your responsibility.
3.10 If you are a trade customer, you are responsible for all orders placed by your employees and for any purchases made on cards issued to you (including Trade UK cards) and we are not bound by any individual order limit you may impose on your employees.
3.11 If you are a trade customer, you may not withhold payment of any invoice or other amount due to us by reason of any right of set off or counterclaim, which you may have or allege to have.
3.12 We shall be entitled at all times to set off any debt or claim which we may have against you against any sums due from us to you.
3.13 The format of our invoice and statements to you will solely be dictated by us.
3.14 All delivery charges are clearly displayed at the basket stage of your order. These carriage charges are based on standard UK Mainland deliveries using our economy delivery schedule. For countries/regions that do not appear as a shippable area, please call or email for a quotation.
4. Delivery & Title
4.1 Unless you choose to collect the goods from one of our trade counters (including via our Click & Collect or Call & Collect service) and except in exceptional circumstances (as contemplated in clause 12), we aim to deliver the goods in accordance with your order usually within the stated delivery time (except in exceptional circumstances) but not more than 30 days after the day you place your order, unless otherwise agreed between you and us, subject always to clause 6 and 12. We reserve the right to deliver an order in instalments by separate delivery shipments. The charges of the delivery will be communicated to you either by mail or by call. Further information about delivery of our goods can be found in our delivery tab
4.2 Before placing your order, please refer to the delivery options set out on our website and in our catalogues to ensure that we can deliver to your address. A valid signature may be required on collection or delivery. In the unlikely event that you have not received all the goods within the stated delivery time, you must notify us immediately. We strongly suggest that you do not schedule or commence any installation work until after you have received your order and checked all the goods are suitable for your purposes and do not have any defects or missing parts.
4.3 For reasons of health and safety and to avoid any property damage, items can only be delivered to the exterior of a ground floor location at the delivery address. You must therefore make your own arrangements at your own risk if the relevant item needs to be transported from the delivery location. We will not provide any unpacking, installation, fitting or waste removal services upon delivery.
4.4 You must do all that you reasonably can to enable delivery to take place at the given time and place. If you delay delivery, or delivery fails because you have not taken appropriate steps, we will try to arrange for an alternative delivery date within 30 days of the failed delivery. If delivery fails as a result of circumstances within your reasonable control, the cost of any re-delivery shall be borne by you. If we are unable to arrange a date for re-delivery we may cancel your order and refund to you the price that you have paid for the goods.
4.5 Without prejudice to clause 4.4, upon delivery of the goods to you or collection of the goods by you, the goods shall be at your risk and responsibility. In spite of delivery or collection, ownership (also known as “title”) in the goods shall not pass to you until you have paid the price for the goods in full and, where other sums payable to us from you are overdue, you have paid those sums too. Until title in the goods passes from us to you, you shall: (i) not be entitled to use the goods; (ii) safely hold the goods for us; (iii) return the goods to us immediately if we ask you to; and (iv) be liable to us for any loss, damage or destruction of the goods. In addition, until title in the goods passes from us to you, you shall store the goods at your own cost separately from all other goods in your possession and marked in such a way that they are clearly identified as our property. You grant us an irrevocable licence to enter, with or without vehicles, any of your premises for the purpose of inspecting or repossessing the goods.
5. Click & Collect / Call & Collect
General 5.1 The terms set out under this clause 5 apply in relation to “Click & Collect” or “Call & Collect” orders.
5.2 These services are available on all goods marked as available for “Store Collection” on our website and in our catalogue.
5.3 In accordance with clause 1.2, acceptance of your order and the formation of a contract between us will take place when we hand the purchased goods over to you at the trade counter.
5.4 If you need to cancel your order after you have submitted it, please call us on +44 7305076971.
5.5 Collection of the goods will be from Brita Bathrooms. Office whose address is mentioned above. For a change in address you will be communicated by the staff by mail or by call.
5.6 Subject to clause 6, if your item is in stock at the trade counter, we will aim to ensure that it is available for collection from the trade counter in as little as 1 minute (during store opening hours) after we receive your order and successfully process your payment.
5.7 Subject to clause 6, any item not in stock on the day of ordering can usually be made available for collection from 12 pm on the next two working days. Alternatively, where possible you can part-collect the available goods the same day from the trade counter and collect the remaining goods after the availability of goods once you get the confirmation from us.
5.8 Items are available for collection only during normal opening hours for the trade counter as set out on our website (see www.britabathrooms.co.uk) for details of opening hours and locations).
5.9 We will carry out in-store verification before you can collect your goods. If you have paid by credit/debit card, this will involve you inserting the card you used to make the purchase into the chip and pin machine and inserting the PIN. Therefore, you must bring the card with you when you collect your goods. If you are a Trade UK customer, you must bring your Trade UK card when you collect your goods. If you have paid by PayPal, you will be informed at the time of the order what you need to bring with you to collect your goods.
5.10 If you do not collect your order within 21 days then your order will be cancelled and the value of your order will be applied as a customer credit to your Brita Batrhrooms Record. Please call or visit us to arrange a refund.
6. Availability
6.1 All goods are subject to availability. While we endeavor to hold sufficient stock to meet all orders and purchases, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we will attempt to contact you using the details you have provided to us to ask you how you wish to proceed. We may, at our discretion, process any part of the order which is available. Where goods are out of stock, we will refund you the price paid for such goods as soon as possible and in any case within 30 days or, in the case of an account customer, we may, in our absolute discretion, as soon as possible raise a credit to offset the amount invoiced to you.
7. Manufacturer’s Warranties & Guarantees
7.1 Some of our goods are sold with a manufacturer’s warranty, guarantee or similar assurance (please see the relevant product description on our website for further details). Any complaint, query or claim under a manufacturer’s warranty, guarantee or similar assurance must be made directly to the manufacturer and we do not have any responsibility or liability under or in connection with any such warranty, guarantee or assurance.
7.2 Any manufacturer’s warranty, guarantee or similar assurance applies in addition to your legal rights if you are a consumer.
7.3 Some products may feature an extended manufacturer’s warranty. These need to be registered within 28 days of purchase – see the product documentation for more information.
8. Cancellation, Returns & Refunds Cancellation
8.1 You may cancel your order and return the items purchased to us by giving us notice of cancellation within 30 days of the date of delivery to you or your collection from a trade counter. In relation to goods delivered to you, you may need to take delivery of the goods before you can cancel your order if the goods are placed into our delivery process before we receive your notice of cancellation. Where your order comprises multiple delivery shipments, the 30-day cancellation period for the goods in your order runs from the date of the delivery of a specific shipment to you.
8.2 You will lose your right to cancel after the expiry of the 30-day period referred to in clause 8.1 (this does not affect your rights if there is any problem with the goods).
8.3 To exercise your right to cancel, you may inform us of your decision to cancel by post, phone, or email using the contact details set out below in clause 15. You may also cancel by informing us in-store at a trade counter. If required, a cancellation form will be provided to you which can be filled by you to confirm the cancellation of your order, but you are not obliged to. If you are canceling because of any problem with the goods, please notify us of the problem at the time of cancellation.
8.4 On cancellation for whatever reason, where you have received the goods you must return the goods to us (together with the original conditions and packaging) without undue delay and in any event within 14 days after the day of the cancellation at your cost (subject to clause 8.11), unless we agree that you may dispose of them, in which case please comply with the manufacturer’s instructions before disposing of hazardous goods. You must return goods with all components and also any promotional items received (including free gifts) or discounted additional products. You can return certain goods by post from your local Post Office and larger goods by our carrier pick-up service. Carrier charge fees will be applicable and it will be as per the size, volume, weight, and nature of the good(s) returned.
8.5 Following cancellation, subject to clause 8.7, we will refund you the price paid for the canceled order (or part of the order canceled). Where you cancel the entire order, we will also refund the standard delivery charges (or an amount equal to the standard delivery charges if you elect to use a more expensive delivery method) paid. Where you cancel part of an order, we will not refund the delivery charges.
8.6 We will refund you using the same means of payment as you used to pay for your order or purchase, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.
8.7 We may make a deduction from the refund for any loss in value of the goods returned if the loss is the result of unnecessary handling by you. We will not deduct anything for goods returned where you are returning them because of a defect.
8.8 We reserve the right to refuse a return or to require proof of identity.
8.9 You must take reasonable care of the goods while in your possession and, if you fail to do so, we may claim against you for compensation. 8.10 We will process your refund within 14 days of receiving the goods back or, if earlier, within 14 days of receiving evidence that you have sent the goods back to us. If you cancel before receiving the goods, we will process your refund within 14 days of you giving us notice of cancellation. 8.11 In the unlikely event that the goods do not conform with your order or the goods are defective or damaged on delivery, you should let us know as soon as possible. You will need to return the goods to us as soon as possible in the same condition in which you received them and we will provide you with a full refund or a replacement including, where appropriate, a refund of the delivery charges.
9. Liability
9.1 If you purchase goods from us as a consumer, nothing in these Terms and Conditions excludes or limits our liability for breach of any term implied by statute.
9.2 If you are a business customer, we shall not be liable to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
9.3 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability which cannot be limited or excluded by applicable law.
9.4 Subject to clauses 9.1, 9.2, and 9.3, we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss arising under or in connection with the contract between us.
10. Privacy Policy
10.1 We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.
11. Events Outside Our Control
11.1 We will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under a contract that is caused by an event outside our control (a “Force Majeure Event”).
11.2 A Force Majeure Event includes any act, event, non-happening, omission, or accident beyond our reasonable control and includes in particular (without limitation) the following:
11.2.1 Strikes, lockouts, or other industrial action; 11.2.2 Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; 11.2.3 Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disaster;
11.2.4 Impossibility of the use of railways, shipping, aircraft, motor transport, or other means of public or private transport;
11.2.5 Impossibility of the use of public or private telecommunications networks;
11.2.6 The acts, decrees, legislation, regulations, or restrictions of any government;
11.2.7 Pandemic or epidemic.
11.3 Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.
12. General
12.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable to any extent, such term shall be severed from the remaining terms, which shall continue to be valid to the fullest extent permitted by law.
12.2 Any failure or delay by us in enforcing any right or provision under these Terms and Conditions will not constitute a waiver of such right or provision.
12.3 We may transfer our rights and obligations under a contract to another organization, but this will not affect your rights or our obligations under these Terms and Conditions.
12.4 You may only transfer your rights or your obligations under these Terms and Conditions to another person if we agree in writing.
12.5 This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
12.6 These Terms and Conditions and any contract between us shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms and Conditions or any contract between us shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
13. Contact Us
13.1 If you have any questions or if you have any complaints, please contact us. You can contact us by telephoning our customer service team at +44 7305076971 or by e-mailing us at sales@britabathrooms.co.uk.
13.2 If you wish to contact us in writing, you can send this to us by post to Brita Bathrooms Ltd, Unit C, Bentley Street, Blackburn BB1 3JT , or by e-mail to sales@britabathrooms.co.uk. If we have to contact you or give you notice in writing, we will do so by e-mail, by hand, or by pre-paid post to the address you provide to us in your order.
14. Additional Terms for Software Purchases
14.1 In addition to thssssssese Terms and Conditions, the following terms apply to the sale of software:
14.1.1 You acknowledge that software is provided subject to the terms of any applicable end-user licence agreement or other agreement or terms and conditions required by the supplier of the software.
14.1.2 By installing, copying, or using the software, you agree to be bound by the terms of the end-user licence agreement or other applicable agreement or terms and conditions.
14.1.3 If you do not agree to be bound by the terms of the end-user licence agreement or other applicable agreement or terms and conditions, you may not install, copy, or use the software.
14.1.4 We shall have no liability for any loss or damage arising from the software or its use or installation, including any loss of data or damage to other software or hardware.
14.1.5 You are responsible for ensuring that your computer system meets the minimum requirements for the software and for installing and using the software in accordance with the end-user licence agreement or other applicable agreement or terms and conditions.
14.1.6 If you encounter any issues with the software, you must contact the software supplier for support and resolution. We will not be responsible for providing any technical support for the software.
15. Contact Information
15.1 If you have any questions or concerns regarding these Terms and Conditions or any order or purchase, please contact us using the details provided below: Telephone: +44 7305076971, Email: sales@britabathrooms.co.uk, Postal Address: Brita Bathrooms, Unit C, Didsbury Street, Blackburn BB1 3JL. We aim to respond to all inquiries within 48 hours.
16. Complaints
16.1 We are committed to resolving any complaints or disputes as quickly and efficiently as possible. If you have any complaints, please contact our customer service team using the contact details provided in clause 15.
16.2 If you are not satisfied with our response, you may escalate your complaint to the management team by writing to us at the postal address provided in clause 15.1.3.
16.3 We will acknowledge receipt of your complaint within 5 working days and aim to resolve your complaint within 14 working days. If we are unable to resolve your complaint within this timeframe, we will inform you of the reason for the delay and provide a revised timeframe for resolution. 16.4 If your complaint relates to the quality or performance of any goods, you may also be entitled to pursue legal remedies under applicable consumer protection laws.
17. Entire Agreement
17.1 These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any contract and supersede any prior agreement, understanding, or arrangement between us, whether oral or in writing.
17.2 We each acknowledge that, in entering into a contract, neither of us has relied on any representation, undertaking, or promise given by the other or be implied from anything said or written in negotiations between us prior to such contract except as expressly stated in these Terms and Conditions.
17.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these Terms and Conditions.
18. Changes to Terms and Conditions
18.1 We may revise these Terms and Conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements, and changes in our system’s capabilities.
18.2 Every time you order goods from us, the Terms and Conditions in force at that time will apply to the contract between you and us.
18.3 Any changes to these Terms and Conditions will be posted on our website and, where applicable, notified to you by email.
19. Governing Law and Jurisdiction
19.1 These Terms and Conditions and any contract between us shall be governed by and construed in accordance with the laws of England and Wales.
19.2 Any dispute arising out of or in connection with these Terms and Conditions or any contract between us shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
Thank you for reading our Terms and Conditions. We value your business and strive to provide you with the best possible service. If you have any questions or need further clarification on any part of these terms, please do not hesitate to contact us.